FAQs
How do I know my size?
We recommend referring to our size guide for the best fit. Each style may fit differently, so check the specific product page for details.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in their original packaging. Please contact us for a return authorization.
Do you offer exchanges?
Yes, we offer exchanges for a different size or color, subject to availability. Contact us for assistance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. International shipping times vary by destination.
Do you ship internationally?
Yes, we ship to select countries. Shipping costs and delivery times depend on the destination.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Are your shoes vegan?
Some of our styles are vegan-friendly. Check the product description for details.
How do I care for my shoes?
Follow the care instructions provided with your purchase. Generally, avoid excessive moisture and store in a cool, dry place.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Contact us immediately for assistance.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated.
Where are your shoes made?
Our shoes are crafted with high-quality materials from around the world.
What if my item is defective?
We stand by our products. If you receive a defective item, contact us for a replacement or refund.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Do you have a physical store?
Currently, we operate online only.
Can I pre-order items?
Pre-orders may be available for select styles. Check the product page for details.
What’s your privacy policy?
We respect your privacy and protect your data. Review our policy for more information.
How do I contact customer service?
Reach out through our contact form for prompt assistance.
Do you offer gift cards?
Yes, gift cards are available for purchase on our site.
What’s your sustainability policy?
We prioritize eco-friendly materials and ethical production practices.
Can I resell your products?
Our shoes are for personal use only. Unauthorized resale is prohibited.
Do you restock sold-out items?
Popular styles may be restocked. Sign up for notifications on the product page.
What if my question isn’t answered here?
Feel free to contact us for further assistance.