We want you to love your purchase from thepeltzshoes.com. If for any reason you are not completely satisfied, you may return unworn, undamaged items within 30 days of delivery for a refund or exchange.
To initiate a return, please follow these steps:
- Ensure the item is in its original condition with all tags attached.
- Contact our customer service team to request a return authorization.
- Pack the item securely and include the original receipt or order confirmation.
- Ship the return using a trackable method.
Refunds will be processed within 5-7 business days after we receive the returned item. Original shipping fees are non-refundable.
Exchanges
For exchanges, please return the original item and place a new order on thepeltzshoes.com. This ensures you receive your desired size or style as quickly as possible.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will gladly replace the item or issue a full refund.
Final Sale Items
Certain items marked “Final Sale” cannot be returned or exchanged. Please review product descriptions carefully before purchasing.
For any questions regarding shipping or returns, feel free to reach out. We’re here to help!